Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged or altered in any way are not eligible for return. If you have any questions about whether your item qualifies for a return, please reach out to us.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please ensure that you provide accurate information to avoid any delays in processing your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring that it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment providers processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delays. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please check the product description carefully before making your purchase to avoid any misunderstandings.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with Elemental Find is satisfactory. Your feedback is important to us, and we strive to address any issues promptly.